I know that I've only been subscribed to GameFly for a couple weeks (I haven't even gotten out of the free trial period yet), but I'm starting to have my doubts about the service. My biggest issue with it is the speed of delivery. I put my first two games in the mail on Monday and Tuesday, expecting to get my next two games by Thursday. I didn't get another game until Saturday; I still haven't gotten my second game yet. When I switch to the one-game-at-a-time plan, I'll be lucky to manage four games a month, and that is if I rush to play them on the weekend and put them in the mail by Monday.
Perhaps I am spoiled by having had a NetFlix subscription for several years. With NetFlix, I can put a DVD in the mail on Monday and have the next DVD by Wednesday or Thursday. That's because NetFlix has 58 distribution centers all over the country, as opposed to GameFly's four centers. I'm on the three-at-a-time plan with NetFlix, so it isn't unusual for us to go through 12 DVDs in some months. All this for $16.99. You can see why I might feel that I am not getting my money's worth paying $15.99 for the one-game plan at GameFly.
Outside of the speed, I think the service is pretty good. I enjoy the convenience of having games delivered to my door, and the selection is bigger than that of the video store down the road that rents games. I imagine that if I lived closer to Austin, TX or Tampa, FL (the two GameFly distribution centers closest to me) then I would get quicker delivery. I'm sure that my speedy service from NetFlix has something to do with the fact that they have a hub in Greensboro, which is only a few hours' away from me. So here's hoping that GameFly gets as popular as NetFlix and opens up a few more centers soon!